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Contact Us & FAQ’s

Call Us: 07774 666318

Frequently Asked Questions

General questions about construction & delivery
To make things easier, we have summarised all the questions that are asked regularly.
If your question is not answered, please contact us and we would be happy to advise you.
How are they set up? (Self-assembly vs. assembly service)
We offer many models as a pre-assembled kit for self-assembly or with on-site assembly service.
Almost all sauna variants (especially small variants) can be delivered as a kit or completely assembled.
The delivery and shipping costs depend on the delivery location and the size of the sauna.
Shipping as a kit is cheaper.
The details of your product can be found on the product pages.
How expensive is the transportation?
We can calculate the transport costs very precisely in advance. Please let us know your post code and the desired delivery date.
How do you deliver?
The products are prepared in the TimberTeam workshop, prepared for dispatch and usually loaded with a forklift.

For unloading from the truck, we ask you to provide a forklift, crane or similar device so that we can put your product together at the desired location. We will provide you with further information and options for unloading in the ordering process.

How long before the product is with me?
The average delivery time is 6 weeks. You can find details in your product or order documents.
Who makes the underground / foundation?
The customer makes the foundation / foundation. We send the preparation instructions after the order and you take care of the surface.
It is very important for wooden pavilions that they stay in this place once they have been set up. A good surface is necessary for a secure stand and long durability.
How long does it take to set up?
This all depends on the product, the size and the equipment.
For example, the Russian Banja builds our team in 2-3 days (2-3 employees work).
We can also build a hobbit sauna in two days.

A sauna house made of round wood with an area of ​​9 square meters (2 rooms / with the wood stove / canopy 1.5 meters with interior) it would take approx 3 days for the construction with 4 employees working.

Will I be able to build everything on my own? How many people are needed?
You will get a construction plan from us and if you are skilled at hand, you will be able to create easily.

Of course, a garden shed is easier to set up than a log cabin made of round wood.

For our main products, we have also made a video with the structure for you. Usually two people are enough to set it up because there are heavy parts (such as the base plate in pavilions or logs in saunas).

Will the log house be set up for a trial run? Are assembly instructions included? Are the screw connections of the logs included?
Yes, the log house is always set up in advance for a test. At the trial we mark the logs, make the construction plan and send you the pictures by email.

Then dismantle the log house and deliver as a kit. With the delivery you also get the screw connections of the round timbers.

Questions about product / material / model:
What types of wood are used?
TimberTeam uses high-quality types of wood and depends on the application / product. Each variety has advantages and disadvantages.
The palette ranges from Siberian spruce and larch to aspen wood. You can also choose for each model yourself.
We would be happy to advise you on this topic.
Where do the logs come from or are they dried?
The logs are dried in the drying chamber to 20 to 25% residual moisture.
The wood comes from northern European forests.
Do you also build bigger log houses according to plan?
Yes absolutely, we also build large log houses to your requirements.
Please don’t hesitate to contact us for a quote.
Are individual dimensions possible?
We are happy to sell the houses and saunas as shown. We offer you proven standard dimensions (e.g. with the optimal position of the benches and heating point). Here you can count on our experience and expect uncomplicated service: for example, we can deliver certain models very quickly and almost completely assembled.

Do you need a terrace or a bigger main room? We would not be the TimberTeam if we did not accept special requests. Feel free to contact us with your ideas.

Are there variations, i.e. logs or planks?
Yes, we offer two options: either round timber 180-200 mm thick or 4 square planks.
Do you also make custom-made products?
Yes, we make sauna houses or hobby houses made to measure.
From the first idea to completion, we rely on an intensive dialogue with our customer as a real partner.
We accept the wishes of the customers and strive to find the best solution.
Do you only have outdoor saunas?
Yes, we only produce the saunas for outdoor use.
Do you make buildings to cover jacuzzis?
Yes, we have sold several pavilions for our customers as a jacuzzi roof. Here is an example as a picture:

Are the round planks mutually insulated (e.g. with sheep's wool)?

The sheep’s wool is laid between the 18 cm thick wooden planks for sealing. The roof is insulated with mineral wool. 

 

Questions about the offer:
How can I order?

You will receive an individual offer from us. After placing the order, we will send you a contract with all details. 

In this you will find information on the process, dates (delivery, set-up service, etc.) as well as the obligations of the seller and the buyer. 

You will receive the contract together with the invoice immediately after placing the order.

When do I receive an offer and how long is your offer valid?

Our offer is usually valid for one month, but we can make an exception and give it a longer period of validity. 

At the beginning it is always important to clarify which product suits you best. If you want to buy a sauna, we can offer you many options. Only after clarifying the possibilities and your wishes, we will send the full offer. 

If the conversations veers to a custom-made sauna house made of round wood, it may take longer because we have to create the sketches.

What payment methods are possible?

All common payment methods, such as bank transfers, credit cards, debit cards and PayPal payments. 

If the goods are delivered by our drivers or the construction service on site, cash payments are also possible. Please let us know your preferred payment method when ordering. 

Get In touch
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Phone Number

You can call us anytime
07774 666318

EMAIL

You can email us direct:
UNITED KINGDOM
info@timberteamuk.co.uk

IRELAND
sales.ireland@timberteamuk.co.uk